A 9to5Mac reader sended an email to Senior Vice President of Marketing Phil Schiller regarding the easy to scratch”black” iPhone 5 back. He emailed: “I love my Black & Slate iPhone 5, but I’ve been seeing some scuffs, scratches and marks throughout the band around the phone along with many others. What should we all do? Any plans to fix this? ” Phil Schiller replied “Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal.” iPhone 5 users are not only experiencing scratching on their iPhone 5 bodies with normal use, some iPhone 5 units being scratched right out of the box. iPhone 5 scratch test video after the break.